Pusy88 Privacy Policy – Malaysian Player Personal Data Protection

This Privacy Policy applies to all services provided by pusy88, including our official website, Android and iOS mobile apps, and all communication channels associated with our platform.

Pusy88 acts as the responsible data controller for all personal information collected from our players. This means we determine the purposes and means of processing your data, and we are fully accountable for ensuring your data is handled safely and responsibly.

This policy also covers data collected through email communications, customer support sessions via live chat, WhatsApp and Telegram, as well as your interactions with any promotions or contests we run from time to time.

Pusy88 collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of each category of data we collect:

A. Information You Provide Directly

• Identity information: Full name, date of birth, ID card or passport number.
• Contact information: Email address, phone number, and residential address.
• Financial information: Bank account number, bank name, e-wallet number (Touch 'n Go eWallet, GrabPay) for deposit and withdrawal purposes.
• Verification documents: Copies of your ID card, bank statements, or other documents required for the KYC process.
• Account information: Username, encrypted password, and account preferences.

B. Information Collected Automatically

• Device data: Device type, operating system, phone model, and unique device identifier.
• Network data: IP address, browser type, internet service provider (ISP), and general geographic location.
• Usage data: Games played, session duration, login frequency, and wagering patterns.
• Transaction data: Complete history of deposits, withdrawals, betting, and wins.
• Cookie data: Session data, language preferences, and website analytics data.

Every piece of data we collect is used for a specific and legitimate purpose. pusy88 does not use your data for purposes unrelated to platform operations without your consent. The following are the primary purposes for data use:

• Account management: Create, maintain, and secure your account on the pusy88 platform.
• Transaction processing: Process deposits, withdrawals, and all financial transactions accurately and securely.
• Identity verification (KYC): Meet legal compliance requirements and prevent fraud and money laundering.
• Customer support: Assist you with technical issues, account enquiries, or transaction problems.
• Platform improvement: Analyse usage patterns to improve the gaming experience and platform features.
• Marketing communications: Send promotional information, bonuses, and special offers — only if you have consented to receive them.
• Security and fraud prevention: Detect and prevent suspicious activity, unauthorised access, and platform abuse.
• Legal compliance: Fulfil our obligations under applicable laws and regulations, including Malaysia's PDPA.

Pusy88 does not share your personal information with third parties except in the limited situations described below. In all cases where sharing occurs, we ensure that the receiving party upholds equivalent data protection standards.

• Payment processing providers: Required financial information is shared with approved payment gateways such as FPX and DuitNow to process your transactions.
• Identity verification service providers: KYC data is shared with authorised service providers for identity verification purposes only.
• Game software providers: Minimum required game information is shared with third-party game providers to allow you to play on their platforms.
• Legal authority: Information is disclosed to government agencies or law enforcement when required by law or a valid court order.
• Approved business partners: In certain cases such as referral programmes or platform migrations, the minimum required information may be shared with your prior consent.

Your data security is one of pusy88's biggest investments. We implement multiple layers of technical and organisational safeguards to ensure your information is always protected against unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by bank-grade encryption.
• Secure data storage: Sensitive information is stored on protected servers with strict access controls and multi-factor authentication.
• Encrypted passwords: Your account password is never stored in plain text — it goes through a hashing process using the latest algorithms.
• 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious activity or intrusion attempts.
• Two-factor authentication (2FA): You can enable 2FA for an extra layer of security on your account.
• Periodic security audits: Our systems undergo periodic independent security audits to ensure no vulnerabilities go unaddressed.

Pusy88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage cookie settings through your browser. However, disabling essential cookies may affect certain platform features, including the ability to stay logged in.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, contact our data protection team via live chat or support email. We will process your request within 30 calendar days of receipt.

Pusy88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a reasonable period after account closure.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysian financial legal requirements.
• KYC documents: Retained for 5 years after the business relationship ends.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Analytics data: Anonymised data may be retained indefinitely for statistical purposes.

When data is no longer needed, it will be securely deleted or anonymised using methods that ensure it cannot be recovered.

Pusy88 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect personal information from underage individuals under any circumstances.

If you believe your child or any minor has registered an account on our platform, please contact our support team immediately. We will investigate the matter and close the account, deleting all associated data without delay.

Pusy88 reserves the right to update or amend this Privacy Policy at any time. Changes take effect immediately upon being published on our website. The "Updated" date at the top of this document will reflect the latest revision.

For material and significant changes, we will notify players via their registered email or an in-platform notice at least 7 days before the changes take effect. Continued use of our platform after the effective date constitutes acceptance of the amended policy.

If you have any questions, concerns, or complaints regarding how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the pusy88 platform
• Telegram: Official pusy88 support channels
• Support Email: [email protected]

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex cases such as data access or deletion requests, the processing period is up to 30 calendar days.